Parts & Service
Note :
For Elmira products manufactured after 1991 (not Heartland), contact Elmira Stove Works at 800-295-8498.
Service & Repairs
If you have service or warranty questions about your Heritage or Northstar appliance, call 1-800-295-8498 or email us by clicking the icon to the left. Please provide your Serial Number (see below for the location).
If you have service or warranty questions about your Fireview woodburning cookstove, call 1-800-295-8498 or email us by clicking the icon to the left. Please provide your Serial Number (see below for the location of your serial number).
“The after sale service is amazing at Elmira Stove Works!” – Isabelle R –
Serial Number Locations
Heritage Ranges – back of owner’s manual or:
- All-electric – above top left corner of oven door, below cook rail
- Gas, dual fuel – underside of ash catch (shelf below false doors)
Northstar Ranges – back of owner’s manual or:
- Inside bottom drawer
Refrigerators:
- On side wall or roof inside fresh food compartment
Microwaves / Wall Ovens:
- Microwave: inside oven; Wall Oven: Inside, bottom of control panel or right side of door frame
Range Hoods:
- Back of owner’s manual
Frequently Asked Questions
How do I stop my ignitors from sparking continuously? If ignitors won’t stop sparking for a NEW install, the outlet is probably not wired correctly. Have an electrician check the wiring.
If ignitors won’t stop sparking and it’s not a new install, verify whether there has been a spill or boil-over. If so, remove the grates and burner caps and allow the ignitors to dry completely for 24 hours. This process can be sped up using a hair dryer. Check that there is no lint or food debris on the ignitors. Ignitors can be cleaned with a cotton swab and rubbing alcohol, brushing very gently in a circular motion.
How do I stop the clock from flashing so I can use the control panel? If the clock is flashing after a power surge or outage,
- Press the clock button and set the clock,
- If that doesn’t work, press and hold the Lock / Stop button,
- If that doesn’t work, turn off the power to the range at the breaker for 15 minutes, turn the breaker back on, then set the clock,
- If that doesn’t work, call Elmira at 800-295-8498 for further assistance.
How do I stop my ignitors from sparking continuously? If ignitors won’t stop sparking for a NEW install, the outlet is probably not wired correctly. Have an electrician check the wiring.
If ignitors won’t stop sparking and it’s not a new install, verify whether there has been a spill or boil-over. If so, remove the grates and burner caps and allow the ignitors to dry completely for 24 hours. This process can be sped up using a hair dryer. Check that there is no lint or food debris on the ignitors. Ignitors can be cleaned with a cotton swab and rubbing alcohol, brushing very gently in a circular motion.
- Press SELECT button 5 times. Clock indicator will illuminate.
- Press UP and DOWN buttons at the same time until you hear a beep.
- Press UP or DOWN button until the analog hands reach 12:00.
- When you hear a beep, press SELECT button 5 times. Clock indicator will illuminate.
- Push UP or DOWN button until the digital display shows the correct time of day.
- When you hear the beep this time the hands will automatically adjust to the correct time of day.